Frequently Asked Questions
Do the units come pre built?
All of our Longspan products will arrive to you in component form to reduce delivery costs, therefore self-assembly will be required.
All of our Pallet racking will have the frames assembled unless requested otherwise. These will be delivered on a pallet/s.
Do the units come with build instructions?
Our products should arrive to you with assembly instructions within the parcel. If you cannot locate your instructions give us a call and we will be more than happy to send them to you again.
Can we collect our order?
Yes, collections can be made 24-48 hours after the order is placed but this is subject to the size of the order. Please call our customer services team for advice.
What is the lead time for racking/shelving?
Generally 1-3 days on most orders.
Are all pallet racking beams and frames compatible?
No, you need to have the same manufacturer and type of frames and beams for safe fitting. Contact us sales@ukpalletracking.co.uk if you are not sure or need a specific system which we do normally stock
What type of racking to I need, pallet racking or Longspan?
For any application that needs to store pallets or has mechanical handing then we would advise you use pallet racking. Any hand loaded shelving with a max shelf load of 400kgs we would recommend longspan.
How many levels can I have in longspan bays?
You need to have a minimum of 2 levels for stability. After that you can have as many as you require (or will fit) as long as the weight load does not exceed the frame loads.
Can I come to your warehouse to view the racking/shelving?
Yes this can be arranged. We would welcome you to our offices and warehouse to make sure you have the correct system and size.
Can I collect from your warehouse?
Yes we are open from 8:00am — 5pm Mon-Fri for collections. We have the facility to load small vans and up to 40 foot curtain sided trailers.
What depth pallet racking do I need for my pallets?
If you have standard UK pallets 1200mm x 1000mm stored 1000mm deep you would require a 2700mm wide beam x 900mm deep frame.
If it is stored 1200mm deep then you would require either a 2300mm or 3300mm wide beam x 1100mm deep frame.
If you have euro pallets 1200mm x 800mm you would store them on a 2700mm wide beam x 1100mm deep frame.
Do you supply forklift trucks?
Forklift trucks are a very important item for the warehouse and it is important that you have the correct one. For this reason we do not specify or sell forklift trucks but work closely with a couple of suppliers and would gladly recommend them and their services.
How can I make a payment?
We accept all major credit / debit cards or you are welcome to pay by BACS Transfer or cash.
I cannot locate an item on your website. What can I do?
The best method of locating an item is to use our search feature. Simply enter the name of the item or an attribute that might be found in its description and our advanced search engine will probably find what you are looking for. Our search box can be found at the top of every page - just below our category navigation.
Some popular products can sell out very quickly and some items can be discontinued. If you still can't find it then we'll find it for you! Call us on 01254925012 or email us sales@ukpalletracking.co.uk
I placed an order on the website a while ago and I have not received my order?
Call us on 01254925012 or email us sales@ukpalletracking.co.uk
Can you bring my delivery inside the building?
Pallet deliveries are a kerb side delivery service only. Due to the nature of our products, it is unsafe for our drivers to:
- Manoeuvre deliveries up/down stairs or via a lift
- Carry goods through a building
- Unload the goods from the pallet
How can I return a product?
If you need to arrange a return please call our office on 01254925012 or email sales@ukpalletracking.o.uk and we will be happy to help.
What to do if my question is not answered above?
If you have any other requirements, need a timed delivery to be organised or have any queries, please call our office on 01254925012 or email sales@ukpalletracking.o.uk and we will be happy to help.